Refund & Return Policy
Effective Date: 27-03-2026
We strive to provide high-quality Ayurvedic products. If you are not satisfied, please review our return policy below.
1. Eligibility for Returns
We accept returns only if:
- The product is damaged, defective, or incorrect
- Request is made within 48 hours of delivery
- Product is unused and in original packaging
2. Non-Returnable Items
Due to hygiene and safety reasons:
- Opened or used products are not eligible for return
- Personal care items once opened cannot be returned
3. Replacement Policy
- We offer replacement only (no refund) for eligible cases
- Replacement will be processed after verification
4. Refunds (If Applicable)
- Refunds are issued only if replacement is not possible
- Processed within 5–7 business days
5. Return Process
To request a return:
- Email us at info@puratanayurveda.in
- Share order details + product images
- Our team will guide you further
⚠️ 6. Important Note
- Natural products may vary in color, texture, or fragrance
- This is not considered a defect